Frequently Asked Questions (FAQ)

What is massage therapy?

  "Massage therapy is the assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissues and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain."  Massage Therapy Act, 1991, S.O. 1991, c. 27

What are the benefits of massage therapy?

   It benefits both mental and physical well being.  Massage can help increase parasympathetic nervous system to relax the patient.  Some of the physical benefits are, increase range of motion, decrease muscle resting tension, reduce chronic pain, alleviate nerve related discomfort (e.g. numbness, tingling, electric, burning, pins and needles sensations), promote circulation, increase body awareness, etc.

How long should massage be?

  For the first massage therapy treatment, we suggest 60 minutes will be ideal.  This allows both therapist and patient to assess the whole body to see which body parts requires more treatment in the future. 

   Treatment duration should reflect to the number of body parts need to be treated.  Hence please keep in mind, the more body parts included in a session, the less time for each body parts will be massaged. 

   General Guidelines:

  1. Couple parts of the body (ex. neck and shoulders): 30 mins
  2. Upper body only (back, neck, shoulders and arms): 45 mins
  3. Lower body only (buttock (optional), posterior leg, anterior leg and feet): 45 mins
  4. Fully body (back, neck, shoulders, chest (optional), arms, abdomen (optional), legs and buttock (optional): 60 mins and more
  5. Massage with complementary modalities (acupuncture, cupping, fascial stretch, hot stone, etc.): 60 mins and more

What type of massage oil is used?

  We chose Biotone Advanced Therapy Massage Gel as the standard massage lubricantfor treatments. It is water-dispersible and leaves no greasy residues.

Ingredients: Canola Oil (Brassica napus), Octyl Palmitate (coconut oil ester), Tribehenin (Vegetable derived), Candelilla Wax (Euphorbia antisyphilitica), Copernicia Cerifera Wax, White Beeswax, Apricot Oil (Prunus armeniaca), Sesame Oil (Sesamum indicum), Grapeseed Oil (Vitis vinifera), Laureth-3, Dimethicone, Vitamin E, Hypoallergenic, Neutralizing Fragrance. Paraben Free and Cruelty Free.

If patient experiencing pain and discomfort, we may applied Biofreeze Professional Pain Relieving Gel onto the concerned areas.

Medicinal Ingredient (% w/w): Menthol USP 5%

Non-medical Ingredients: Aloe Barbadensis Leaf Extract, Arctium Lappa Root Extract, Arnica Montana Flower Extract, Aqua, Boswellia Carterii Resin Extract, Calendula Officinalis Flower Extract, Camellia Sinensis Leaf Extract, Carbomer, dl-alpha Tocopheryl Acetate, Glycerin, Ilex Paraguariensis Leaf Extract, Isopropyl Alcohol, Isopropyl Myristate, Melissa Officinalis Leaf Extract, Silica, Triethanolamine

How much to undressed?

   Patients are told to undressed to their level of comfort. It is other words, it is up to you. Your comfort is a top priority. Therapists are trained to massage effectively in different scenarios.

Why I experienced muscle soreness after my massage?

   It is not uncommon to feel delayed onset of muscle soreness (DOMS) after a massage. DOMS arise from the released of lactic acid from stiff muscles that were massaged.

Does the clinic offer direct billing?

   MakCare Health and Wellness Centre can provide direct billing.  However, not all insurance plans accept direct billing for massage therapy, please be prepared with an alternative form of payment. Even the insurance plan accepts direct billing from dental offices, that does not mean it is the same for massage clinics. An official signed receipt will be given to patient after the treatment is complete for insurance purposes.

   It is wise to contact your insurance provider to confirm how much is covered (e.g. 100%, 80%, 60% etc) and whether or not a doctor's note is needed prior to reimbursement purposes.   

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